Refund policy

At Candle It, we take great care in crafting and shipping your orders with love. As all our products are handmade and personalized, we do not offer returns or refunds.

However, in the rare case that you receive a damaged product, we’re here to help.

To be eligible for a replacement or resolution:

• Please record an unboxing video from the moment the package is opened.

• The shipping label must be clearly visible in the video.

• This video helps us raise a claim with our shipping partners.

Without this video proof, we will not be able to process any damage-related concerns.

Thank you for understanding and supporting small businesses like ours!